The Summer 2020 intern will be part of the Customer Account Management team. The intent is that the student will work full time during the Summer, then have the ability to potentially work part time during the school year. Students will learn how to, with necessary guidance and direction of senior colleagues and management:
Manage and advise customers on their electric service accounts including desired service characteristics, equipment, rate application, associated programs and costs;
Provide improved electric service reliability by responding to customer operational needs;
Perform billing reconciliation by analyzing, reconciling and resolving customer or company billing disputes and receive guidance and direction as necessary;
Provide detailed explanation/applications of electric rates to customers;
Perform account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage.